Hospitality is an industry that includes restaurants, hotels, casinos, amusement parks, events, cruises, entertainment, and other tourism-related services. As such, this industry isn’t just important to businesses, but also to customers, employees, and economies.
The future hospitality:
The biggest trends coming for the hospitality industry are sustainability, global perspective, finding balance with new lodging options, and growing demand.
Hospitality Management
Min categories of the hospitality industry:
Another way to better understand hospitality is by looking at The Big Four: Food and beverage, travel and tourism, lodging, and recreation. The food and beverage category includes restaurants, bars, and lounges. Travel and tourism cover airlines and travel agencies.
The best organizational structure for a Hotels:
Most hotels use a hierarchical organizational structure with pre-defined roles and departments. Their employees have clearly defined responsibilities, and everyone knows their roles. Usually, a general manager is at the top of the hierarchy, and this position oversees the various departments within the hotel.
What will Hotels look like in the future?
Today, most traditional hotels operate in silos defined by brands and spaces. Future hotels will build bridges to access new resources, balance resources to bring new life to existing capabilities, mobilize current resources for new partnerships, and merge outside potential into new opportunity areas.
The sectors of the hospitality industry:
- Accommodation. The Accommodation sector includes everything from local small B&Bs to hotels and hostels, and house share like Airborne and Couch-surf
- Food & Beverage
- Travel & Transportation
- Tourism
- Meetings and Events
- Attractions
- Entertainment
- Recreation
- Technology
- Cruise
- Casinos
Restaurant industry outlook:
The U.S. foodservice industry is expected to reach $898B (898billion Dollars) in sales in 2022. The foodservice industry workforce is projected to grow by 400,000 jobs, for total industry employment of 14.9M by the end of 2022. More than half of restaurant operators said it would be a year or more before business conditions return to normal.
The organizational structure of a Restaurant:
The overall structure of a restaurant can typically be broken down into two major categories, which are the kitchen and the “front of house” or dining room. A hostess typically greets customers upon arrival. In a restaurant, the kitchen is where food is prepared by a group of chefs and cooks.
Departments in a Restaurant:
There are generally five departments in any restaurant business – Kitchen Staff, Managerial Staff, Floor Staff, Bar Tenders, and Delivery Staff.
Hospitality in Restaurants?
We all know that hospitality is the key to success in the restaurant industry—not just getting butts in seats but building real relationships with your guests and making them feel taken care of.
The main Staff Departments of a Restaurant:
Restaurants have five departments: kitchen staff, managerial staff, floor staff, bartending staff, and delivery staff. Within those departments are different roles of varying hierarchies.
Restaurant’s Departments
- Food & Beverage.
- Administration.
- Human Resource.
- Training Department.
- Marketing & Sales.
- Other Operating Sectors.
- Telecommunication.
- Areas/Departments.
The trends that are shaping the hospitality industry in 2022
- Bleisure travelers & hotel workspaces.
- Holistic hospitality, health & well-being.
- Digitalized guest experiences.
- Personalization.
- Experience economy & essentialism.
- Asset management strategy.
- Solo travel.
- Sustainability.
- Virtual & augmented reality.
- Traveling less (& Staycations).
The Hotel industry organized:
The organizational structure in the hotel and lodging industry is made up of the executive management group, which serves as the leadership of a property; functional groups, which handle issues that are directly related to guests; and administrative groups, which handle the behind-the-scenes details that keep the
Major Types of Organizational Structures for a Business
- Functional Structure. Organizations that group positions by similar roles follow a functional structure.
- Divisional Structure.
- Matrix Structure.
- Team Structure.
- Network Structure.
American Council for International Hotels & Restaurants (ACIHR)
The American Council for International Hotels & Restaurants (ACIHR) is a non-governmental private accreditation and membership organization for individual professionals and businesses. The purpose of ACIHR accreditation is to encourage, recognize and certify the accomplishment of professional goals and standards and to encourage continuous improvement through a comprehensive evaluation process.
ACIHR is a professional organization for hotels and restaurants industry of various disciplines.
At the sole discretion of the ACIHR Board of Directors, initial accreditation, recognition, and certification is granted annually. Under certain circumstances, the ACIHR may require visitation during the accreditation period.
ACIHR may accredited the business and professional activities not personal behaviors and life actions.
The only business and professionals that are members, accredited and reaccredited by ACIHR are permitted to use the ACIHR logo and official certificate in publications, displays and on websites.
ACIHR is the primary channels by which hotels and restaurants activities, working technical disciplines, or otherwise possessing common interests, share knowledge, regulate professional practice, influence public policy, and maintain the traditions and reputation of the profession.
Understand and monitor any hotels and restaurants activities in real time with ACIHR and shaping a secure and sustainable Resorts, Hotels and Restaurants future for world.
ACIHR Professional Hotels & Restaurants (ACIHRP):
ACIHR Professional hotels and restaurants activities (ACIHRP) is a hotels and restaurants activities licensed by the ACIHR’s Board of Directors, after all tests and investigations. The ACIHRPE certification is the hotels and restaurants activities profession’s highest standard of competence, a symbol of achievement and assurance of quality.
Mission & Vision Statement
To be world’s most hotels and restaurants activities centric organization under one roof, where hotels and restaurants clients can find and discover anything they might need.
ACIHR’s certification provides assurance that a business or individual meets the quality standards of the profession.
We inspect and evaluate hotels and restaurants businesses, organization, schools, training center, operation, management, research, and development.
Our mission is to build lively and supportive international professionals, business owners, entrepreneur, and scholars by distinctly expanding opportunities to connect and explore new ideas and experiences.
Switch to ACIHR
Transforming millions of published data and hotels and restaurants industry information into business-relevant opportunities accelerating your growth.
Spot Emerging Trends
with ACIHR’s businesses and specialists trained to detect early signals. They help you stay ahead of competitors and drive innovation throughout your organization.
What Is Accreditation?
Accreditation is the professional recognition accorded a business or individuals that meets established qualifications standards through evaluations by peer reviewers. The business and professionals concern themselves with quality assurance and continuous improvement.
Why Become Accredited?
Accreditation requires evaluation against a set of standards to measure accomplishment of business goals, integrity, quality and reaching international standards.
Certifications
ACIHR certification is a third-party attestation of an individual’s level of knowledge or proficiency in a certain industry or profession. ACIHR certifications are time-limited; some expire after a period, while others can be renewed annually if certain requirements are met.
ACIHR Certification can significantly help your business gain access to worldwide businesses and professionals’ activities. Whether you are just starting a business, or your company is already established, you can drastically benefit from ACIHR Certification.
Certifications Renewal
For some professions renewal usually requires ongoing education (continuing education – CEU’s) to be updated on advancements in the field.
The members must earn the specified number of CEU’s, from approved institutions or professional organization.
Maintain Certification
To maintain Certification, business or individual ACIHR certificate holders must demonstrate that any relevant and appropriate continuing education courses (CE), seminars or training undertaken from ACIHR education and training department or any legitimate organization/corporation or an accredited/recognized university or institution.
ACIHR Information will be available about continuing education (CE) opportunities and new certifications. ACIHR often distribute an e-newsletter that keeps members informed about new statistics and best practices in the field. Webinars may be offered on hot topics as well.
The American National Standards Institute (ANSI)
The American National Standards Institute defines the standard for being a certifying agency as meeting the following two requirements:
Delivering an assessment based on industry knowledge that is independent from training courses or course providers
Granting a time-limited credential to anyone who meets the assessment standards
Types of Accreditations/Certifications
There are four general types of accreditations/certifications. Listed in order of activities, development level and portability as follows:
Institutions
Corporations (businesses)
Professionals
Products
ACIHR Codes of Ethics
If members haven’t already picked up that credibility and trustworthiness are essential as a practitioner in a field, they will after joining a professional association. It’s vital to understand these codes in order to know what is considered best practice and what is accepted in the industry.
With credit to IABC and appreciations for providing the Codes of Ethics, ACIHR requires its Accredited, Certified and members to embrace these ethical guidelines in their work and to sign the following statement as part of the application and renewal processes: “I have reviewed and understand the ACIHR Code of Ethics.”
ACIHR reserves the right to terminate accreditation, certification and/or membership for any member found guilty of violating the code, laws and policies.
Code of Ethics
I am honest—my actions bring respect for and trust in the communication profession.
I communicate accurate information and promptly correct any errors.
I obey laws and public policies; if I violate any law or public policy, I act promptly to correct the situation.
I protect confidential information while acting within the law.
I support the ideals of free speech, freedom of assembly, and access to an open marketplace of ideas.
I am sensitive to others’ cultural values and beliefs.
I give credit to others for their work and cite my sources.
I do not use confidential information for personal benefit.
I do not represent conflicting or competing interests without full disclosure and the written consent of those involved.
I do not accept undisclosed gifts or payments for professional services from anyone other than a client or employer.
I do not guarantee results that are beyond my power to deliver.
Policies Updates
It’s amazing how much one piece of legislation can impact a profession. A section of the ACIHR is devoted to updating members about these changes. We also advocate for the profession and notify members about how to prepare for any change.
Institutional Accreditation/Certification
Accreditation is a type of quality assurance process under which services and operations of institutions or programs are evaluated by an external body to determine if applicable standards are met. If standards are met, accredited status is granted by the agency.
Accreditation is a process of validation in which institutions are evaluated. The standards for accreditation are set by a peer review board.
Accredited qualifications, also known as regulated qualifications, are those that are reviewed, recognized, and monitored by the regulatory bodies in order to make sure that they meet specific criteria and quality standards.
Accreditation and Certification Process
Accreditation is a process for implementing any formal process. It is a systematic procedure for evaluating, examine, recitation, and authorizing systems prior to or after an institution is in operation.
Become an Accredited Institution
Earning an accreditation in the United States is a voluntary, nongovernmental process. Schools, colleges, and universities are requested to be evaluated and/or have their programs evaluated by an independent accrediting agency. Accrediting agencies are private educational associations.
Accreditation in the U.S. and other Countries For institutions located within the United States, regional accreditation of the institution is required for accreditation eligibility. Not all countries have the equivalent of regional accreditation, and the government may provide the authority to grant diplomas, and/or degrees. When considering any degrees or programs, students are encouraged to contact institutions they may wish to attend in the future as well as the human resource department of specific employers. Diploma, certificate and/or degree acceptance policies will vary by institution and employer.
Eligible for Certification and Membership:
You are eligible to become certified or member with ACIHR if you identify yourself as one of the following types:
- Any Institution, Schools, and Training centers major in Resorts, Hotels and Restaurants
- Any Laboratories and Research Center related to Resorts, Hotels and Restaurants
- All Resorts, Hotels and Restaurants’ owners and specialists
- All in Resorts, Hotels and Restaurants’ Organizations
- All companies & manufactories related to in Hotels and Restaurants
- Entrepreneur
Membership
Whether you are interested in accrediting and certify your business and profession, developing your business and knowledge, strengthening your network, furthering your career or in need of some quality friends, ACIHR membership can be a great option for you. In addition to providing information about your chosen field, ACIHR can enhance your personal and professional development and provide endless networking opportunities.
Being a member in ACIHR means having a committed professional development association dedicated to building careers in highest level of professionalism.
The membership year for all membership categories is 12 months from the date your application is approved.
Membership Benefits:
- Networking:
ACIHR may offers courses, conference, seminars, and workshops. These would be opportunities for you to socialize with others in your professional field.
- Job Fair:
There is some job fair where you can make contact and stay up to date with the HR people who are responsible and looking for right employees.
- Extend your knowledge:
Staying informed on your industry’s trends will only help you in the long run and will put you one step ahead of the competition. With ACIHR courses, conference, seminars, workshops, and webinars to keep themselves and their members up to date on the latest innovations, research and trends.
- Mentoring:
Mentoring is the foundation of ACIHR when it comes to working with younger members. You may never get in the room with someone at the top of your field, for a very long time. But ACIHR could pare you with someone much more knowledge and experience.
- Leadership:
ACIHR gives you an opportunity to develop your skills as a leader, and this is important not only for your personal growth, but for your growth in your business as well.
- Improve Your Network:
Networking is a very important key for the leaders of the community. Making connections is critical and joining ACIHR gives countless opportunities to connect on a local and global level. Creating professional relationships is important and joining ACIHR allows you to have a sense of security, trust, and confidence. You’ll be able to support and help one another in reaching your professional goals and be a professional leader in the field.
- Give back to the community:
ACIHR coordinate socially conscious initiatives to support community efforts. We make sure to be plenty of options internationally for members to choose for if members are looking to give back.
ACIHR back” to the profession, perhaps by presenting at one of our events or by authoring an article in online journals. While this is an admirable thing to do, it’s a win-win transaction as it also raises your profile in the professional community.
- Make a new friend:
Use ACIHR clusters as an opportunity to escape the norm and meet new professional people that may give you a reason to come out of your shell a bit more and have fun and do business as well.
- B2B: Business-to-Business, which is a model that focuses on selling products and services to other companies. Think of it as a supportive enterprise that offers the things other companies need to succeed or get a leg up on the competition.
- Professionalism:
It might be the most skeptical of reasons to join, but there’s no doubt that membership of ACIHR is seen as “A” plus by prospective employers. Your association with the brand sends the message that you are serious about your profession, and you are willing to put your money where your mouth is.
- Bonuses:
Most of ACIHR services offers for members only either free or with substantial discount that easily covering the cost of membership.
- Awards:
ACIHR also sponsors for Recognition Awards, Achievements Awards and Leadership Awards. These awards are important because they shine a light on outstanding work that should be showcased but might otherwise have remained undiscovered. Our professional awards honor organizations and individuals whose passion, talent and expertise make the greatest contributions to the field of profession.
You can honor the recognition, achievement, and leadership, when you nominate a project, program, or individual for one of these prestigious awards. The awards recognize organizations, products, projects, people, books, and articles.
- ACIHR Annual Conference:
Enjoy discounted member rates that allow our members to present research and project activity attend professional workshops, go on tours, and network with leaders.
- Use ACIHR Certificate and Recognitions internationally.
- Unlimited Reputable Representation.
- Participate in ACIHR’s Member forums.
- Use ACIHR Logo if you are an active member.
Institutional Accreditation/Certification
Accreditation is a type of quality assurance process under which services and operations of institutions or programs are evaluated by an external body to determine if applicable standards are met. If standards are met, accredited status is granted by the agency.
Accreditation is a process of validation in which institutions are evaluated. The standards for accreditation are set by a peer review board.
Accredited qualifications, also known as regulated qualifications, are those that are reviewed, recognized, and monitored by the regulatory bodies in order to make sure that they meet specific criteria and quality standards.
Why ACIHR Institutional Certification Matters?
Our certification assures institutions’ programs meet standards to produce graduates ready to enter critical in Resorts, Hotels and Restaurants fields that are leading the way in innovation, emerging the new world of Hotels and Restaurants, anticipating research, and safety needs of the public.
Accreditation and Certification Process
Accreditation is a process for implementing any formal process. It is a systematic procedure for evaluating, examine, recitation, and authorizing systems prior to or after an institution is in operation.
Eligible for Accreditation
You are eligible to become accredited or member with ACIHR if your institution identifies itself as one of the following institution types:
- Any universities, Colleges, training centers and institution
- Any Hotels and Restaurants professionals, companies, centers, and related business
International Institutions
An International Diploma, Certificate and Degree granting institution. The institution must provide a certified translation of an official document from an appropriate government organization in their respective countries stating approval, recognition and/or accreditation.
International Practitioners
Al International Practitioners must provide a certified translation of an official license to operation and/or practice from an appropriate government organization in their respective countries stating licensed to practice in the field.
Accreditation Benefits
- The process of preparing an accreditation self-evaluation and self-study increases the focus on quality of learning and renews a commitment to the educational mission.
- The accredited institution reinforces a commitment to continuous improvement, development, and invention.
- An accredited status creates greater visibility and provides prestige and credibility for the institutions.
- Accreditation protects the interests of students and faculty and institutions by ensuring that the educational programs and services offered have attained a level that meets standards that were developed by experts and scholars in the field.
- Accreditation provides a sense of pride within the institution and practitioners.
- Accreditation may lead to more successful expression of medical and business credits.
- Accredited status may be printed in the institution website, catalog, business cards and advertising materials.
- Accredited by may help institutions and organizations position for the future of integrated
- ACIHR provides guidance to all institutions and organizations quality improvement efforts and help them to develop their programs and activities, because Accreditation involves preparing for a survey and maintaining a high level of quality and compliance with the latest standards.
- Quality education, high standard of organization, Patient safety and quality of care issues are at the forefront of ACIHR standards and concern.
- Achieving accreditation makes a strong statement to the community about an institution and organization’s efforts to provide the highest quality of education, and services.
- Accreditation may provide a marketing advantage in a competitive educational and environment and improve the ability to secure new business.
- ACIHR E provides continuing support which professional advice, CE classes, conferences, seminars, workshops to its members in a variety of topics and settings internationally.
- Accreditation can attract qualified staff and faculty, who prefer to serve in an accredited institutes and organization.
- Accredited institutes and organizations also provide additional opportunities for staff to develop their skills and knowledge.
Step By Step for ACIHR Accreditation
Institution or Programs new to accreditation have a required Preparation and Review before the onsite visit. A request for Self-Study Reports is on January, April, and September of the year of on-site visit.
Before Valuation and Eligibility
Before our institution seeking ACIHR accreditation, your program should determine if it falls into the categories that we accredit, and that it meets our Minimum Requirements. Prior to seeking an accreditation review, each program must have a functioning valuation process in place that meets ACIHR criteria for accreditation in five areas: Institution Objectives, Program Educational Objectives, Student Outcomes, Feature Plans & Improvements and Continuous Improvements.
Requesting Initial ACIHR Accreditation
A Request for Accreditation Review is required from all institutions/programs seeking initial accreditation if the institution has not currently ACIHR accredited programs in the same commission. The deadline for Accreditation Review is January, April, and September.
ACIHR Renewing Accreditation
Institution and/or Programs that are renewing an existing accreditation must submit a request for preparations and review. Your institute or/and program will need to submit a Request for Accreditation Review for any general/comprehensive visits, interim visits, or interim reports.
You must mail to ACIHR office official transcripts for two graduates from the most recent graduating class for each program requesting review.
ACIHR Accreditation outside the U.S.
While ACIHR accreditation process for programs outside the United States is identical to the process for institutions and programs within the U.S.A., there are different logistical requirements international programs should consider.
In addition to submitting an application and other materials, institutions and/or programs outside of the U.S. must have each appropriate education authority, recognition, or accreditation agency within their country complete a request for acknowledgement from to be submitted with the Application and formal request for evaluation.
Accreditation Types
Institutional Accreditation
ACIHR evaluates overall schools/colleges/university quality but does not focus on specific academic or professional programs.
Programmatic Accreditation
ACIHR evaluates academic or professional program of study, not an institution as a whole. A specific academic or professional program of study can be granted accreditation at a variety of certificate, diploma, and degree levels.
Professional Accreditation
ACIHR may evaluate any professionals, specialist, institutions, companies, research centers, and related business.
Valuation Process
Mission Statement and Goals
Valuation planning begins with the institutional mission statement, which describes the communities that are served and the institutional purposes and other characteristics that define your institution. At the same time, your institution’s valuation leader should work with an appropriate mix of faculty and administrators to develop a plan of action and timeline to ensure departmental assessment goals and deadlines are met.
Objectives & Student Outcomes
Institution and Program educational objectives are based on the needs of the institution and/or program’s constituencies and are expressed in broad statements that describe what graduates are expected to attain within a few years of graduation. Student outcomes relate to the knowledge, skills, and behaviors that students acquire as they progress through the program and describe what students are expected to know and be able to do by the time of graduation. Defining educational objectives and student outcomes provides faculty with a common understanding of the expectations for student learning and supports consistency across the curriculum, as measured by performance indicators. Performance indicators represent the knowledge, skills, attitudes, or behavior students should be able to demonstrate by the time of graduation that indicate competence related to the outcome.
Conduct Valuations
Valuations offer a framework through which you can identify, collect, and prepare data to evaluate the achievement of student outcomes and program educational objectives. Effective assessments use relevant direct, indirect, quantitative, and qualitative measures appropriate to the outcome or objective being measured. Appropriate sampling methods may be used as part of an assessment process.
Efficient and effective assessment strategies require an understanding of the arrangement between educational practices and strategies. This can be accomplished by mapping educational strategies to learning outcomes. Strategies for data collection and analysis need to be systematic, consistent and focus on valuation related to the performance indicators.
Appraise Valuation
Appraise processes interpret the data and evidence accumulated through the assessment process and determine the extent to which student outcomes and educational objectives are being earned. Considerate evaluation of findings is essential to ensure that decisions and actions taken as a result of the valuation process will lead to program improvement.
Decision Making
Valuation provides a framework for a meaningful feedback process, which is critical to strategic decision making. Creating and maintaining an ongoing quality assurance system helps to keep your institution and program relevant to the professions it serves, supports the highest quality student experience, and confirms that your graduates are well prepared for their careers.
Fees Schedule
MEMBERSHIP:
Individuals’ Membership Annual Fee $330
Institutions/Schools/Organizations/Businesses Annual Fee $1,500
ACCREDITATIONS/CERTIFICATION (Institutions & Organizations):
Initial Application Fee: Submit Application for
Accreditation (nonrefundable) $450
On-Site review (inside the U.S.) $2,100
On-Site review (outside the U.S.) $4,200
On-Site program review $1,950
Extra day, per evaluators (inside the U.S.) $210
Extra day, per evaluators (outside the U.S.) $500
Visit to branch/satellite locations:
Per location $1,950
Annual Fee (Institution) $450
Annual Fee (Program) $200
Each program reviewed $290
Change of Name $200
Change of Ownership $550
New Program $550
Online/Distance Education $750
Non-Credit, Short-Term Modules $400
Travel Expense Expenses Incurred
| After travel has commenced (outside the U.S.) | No Refund |
| Non-refundable travel costs (outside the U.S.) | Actual Cost Incurred |
RENEWAL OF ACCREDITATION
Renewal of Accreditation (inside U.S.) $750
Renewal of Accreditation (outside the U.S.) $1,500
Extra day, per evaluators (inside the U.S.) $210
Extra day, per evaluators (outside the U.S.) $500
Visit to branch/satellite per location $500
Travel Expense Expenses Incurred
Institutions Outside the U.S. Travel Expenses:
Travel expenses include but are not limited to roundtrip airfare (business class), lodging, transportation, meals, international calls, visa costs and travel medical and security insurance, airport pick-up, escort, and daily ground transportation between each of the visit locations.
Interim Reviews
In some cases, the results of an on-site review may call for an interim report. This does not require an additional on-site review but there are still some charges for institution/program reviews.
On-site Reviews Cancellation Fees
Cancellation fees will be charged when an institution cancels an on-site review.
Workshops & Conferences
ACIHR holds several workshops and conferences for accredited members and initial applicants to involve and learn more about accreditation criteria, policies, and procedures. The institutions may have chance to share ideas on current issues involving proprietary institutions.
Workshop Fees
The workshops and conferences registration fees are not included transportation, hotel accommodations and other expenses.
Institutions will be registered for a workshop only when they receive confirmation from ACIHR.
| Initial Accreditation Training | $750 |
| Programs Setup | $550 |
| Consultation and Review | $1,500 |
| Renewal Accreditation | $350 |
| Distance Education Training | $350 |
| Staff Training | $450 |
| Deferral | $350 |